Our Strategic Plan
At Fayetteville Technical Community College, our strategic plan serves as our institutional compass, guiding every action and decision toward advancing our mission and realizing our shared vision. Thoughtfully developed and formally approved by the President and Board of Trustees, this dynamic framework does more than outline goals—it transforms our aspirations into actionable strategies that drive institutional excellence. The plan coordinates our collective efforts across departments, aligns resources with priorities, and ensures every member of our college community understands their vital role in our success. Grounded in our fundamental mission to develop a highly skilled workforce and our vision of transforming lives through lifelong learning, the strategic plan enables us to respond swiftly to emerging workforce needs and educational trends while making data-driven decisions that optimize student success. Through careful resource allocation and continuous assessment of key initiatives, we measure and demonstrate our progress toward institutional goals, uniting our college community around shared objectives while maintaining accountability to our stakeholders and community. By following this carefully crafted roadmap, we ensure that every initiative, from classroom innovation to student support services, advances our commitment to excellence and student success. The strategic plan isn’t just a document—it’s our pledge to students, employers, and the community that we will continue evolving, improving, and delivering the highest quality of education possible.
Our Strategic Priorities
At FTCC, student success is at the heart of everything we do. Our commitment to a student-centered culture ensures that every learner is supported from start to finish. We offer high-quality programs tailored to the needs of today’s labor market, empowering students with relevant skills for real-world careers. Through strong partnerships and active community engagement, we create opportunities that extend beyond the classroom. With a focus on financial stewardship, we ensure that resources are used wisely to support our mission and fuel future growth.
Visual representation Fayetteville Technical Community College institutional strategic priorities, including Student Success, Student-Centered Culture, Partnerships, Program Quality, and Financial Stewardship, depicted in a connected pentagon layout.
Our Institutional Goals
Institutional Goal #1
Institutional Goal #1
Increase the number of students earning degrees or short-term workforce credentials that align with high demand employment
- Increase graduation rate above the national average
- Boost enrollment by 3% annually
- Enhance student transfer success
- Meet or exceed system-wide averages on the NC Community College System’s Performance Measures for Student Success Report
- Align educational and workforce programs to high demand employment opportunities
- Increase student retention and persistence rates through high quality support programs and interventions
- Achieve 85% course pass rates across all program areas
Institutional Goal #2
Institutional Goal #2
Maintain a culture of quality customer service and continuous improvement
- Maintain high levels of engagement and responsiveness to our community and employer needs through work-based learning and other strategic initiatives
- Foster a welcoming and service-oriented culture through strategies that create Hope, Unity, and Belonging for students, faculty, and staff
- Achieve a 90% customer satisfaction rate on institutional surveys
- Utilize inclusive processes to increase internal stakeholder input in decision-making
- Be transparent in the community with internal and external constituent groups
- Enhance relationships with community and business stakeholders to refine educational and workforce programs to serve community needs and meet industry demand
Institutional Goal #3
Institutional Goal #3
Ensure fiscal responsibility, accountability, and financial stability
- Engage in proactive and inclusive budget planning
- Maximize limited resources through enhanced productivity and increased accountability
- Allocate funds strategically to support the core mission
- Streamline operations
- Closely monitor spending and forecast future funding needs
- Maintain a data-driven decision-making process
- Increase funding from philanthropic and private sources to support workforce alignment and meet regional and state labor market needs
- Be transparent and consistent in communicating the rationale and details for resource allocation decisions
Institutional Goal #4
Institutional Goal #4
Focus on improving the economic mobility of citizens through workforce preparedness aligned with industry needs
- Strengthen economic development in the College’s service area through strong partnerships that result in clear alignment with high demand workforce needs
- Maintain an effective Career Development Center that achieves a 90% job placement rate
- Maintain Top 10 Military Friendly Schools national ranking for veteran, active military, and dependent services
- Promote and fully utilize the FTCC CARES Program to ensure students receive quality academic and career advising, as well as access to services and resources to assist in meeting their goals
- Increase opportunities for students to gain work and real-world experiences during their educational and workforce training journey
- Provide high-quality student services and support initiatives that promote Hope, Unity, and Belonging for all students
Our Commitment to Elevating the Student Experience
During the 2024-25 academic year, we are transforming the student academic experience through several key initiatives: eliminating administrative and procedural barriers, integrating cutting-edge AI tools for personalized teaching and learning, redesigning the first-year experience to boost early engagement, elevating customer service standards across all student touchpoints, and strengthening communication channels across the institution. In addition, our transition to a one-college model represents a fundamental shift in how we serve our students, moving from siloed divisions to an integrated approach where policies, procedures, and student support services are standardized across the institution, creating a more equitable and efficient educational experience for all students. Our commitment to continuous assessment and refinement of these efforts ensures we remain responsive to student needs while advancing our institution’s mission of educational excellence and career readiness.
At FTCC, we believe we are better together.
To learn more about our strategic initiatives and join our collective efforts to enrich the lives of our students and community, please contact:
Office of Strategic Initiatives
Phone: 910-678-8466
Email: strategicinitiatives@faytechcc.edu
