Management Information Services > Service and Desktop Support > Help Desk Support > GroupWise E-Mail > Junk Mail Handling

Use Junk Mail Handling to decide what to do with unwanted e-mail that is sent to your GroupWise e-mail address.  This includes all e-mail where the sender's address is in the form of name@domain.com, name@domain.org, and so forth.

Junk Mail Handling does not apply to any e-mail from the Novell/GroupWise Address Book where the sender is part of the GroupWise system and the "From" field shows only the name of the sender.  If you want to block or junk e-mail from another GroupWise account, you can use Rules.

You have three options for handling e-mail:

• You can add individual e-mail addresses or entire Internet domains to a "Block List".  Items from these addresses or Internet domains are blocked and never arrive in your "Mailbox".
  
  An Internet domain is the part of the e-mail address that comes after the @. For example, in the address Henry@mymail.com, the Internet domain is mymail.com.
  
  
• You can add individual e-mail addresses or entire Internet domains to a Junk List.  Items from these addresses or Internet domains are delivered to the Junk Mail folder in your Mailbox.  You can specify that the items in this folder be automatically deleted after <n> days.  (The 'n' is a number selected by you).
  
  
• You can specify that any e-mail items from users whose addresses are not in your personal address books (including your Frequent Contacts address book and any personal address books you have created) are sent to the Junk Mail folder.

In addition to the Block List and Junk List, there is also a Trust List.  Use this list to add e-mail address or Internet domains that you do not want blocked or junked, no matter what is specified in the other two lists.  For example, you may have zcompany.com in your Block List, but you have one friend who's address is myfriend@zcompany.com.  Add this friend's e-mail address to the Trust List and you will receive the mail they send to you.

 

BLOCK OR JUNK E-MAIL FROM A USER

1. Right-click an item in your mailbox with an Internet address > click Junk Mail.
   
   
2. Click Junk Sender or click Block Sender.
   
   
3. Select Junk E-Mail From This Address or Block E-Mail From This Address.
   
   If you select Junk, the address is added to the Junk List.  All future e-mail items from this e-mail address will be delivered to the Junk Mail folder.  The Junk Mail folder will need to have the items deleted manually or you can specify that the items be automatically deleted after <n> days.  This folder is not created in the folder list unless an address or Internet domain is added to the Junk List.
   
   If you select Block the address is added to the Block List.  All future e-mail items from this e-mail address will not be delivered to your Mailbox but sent directly to your Trash folder.
   
   
4. If the Junk List or Block List is not enabled, select Enable Junk List or Enable Block List.
   
   At any time, you can click Tools > Junk Mail Handling > Junk List or Block List > New to add an e-mail address to the Junk List or Block List.

BLOCK OR JUNK E-MAIL FROM AN INTERNET DOMAIN

An Internet domain is the part of the e-mail address that comes after the @.  For example, in the address Henry@mymail.com, the Internet domain is mymail.com.

1. Right-click an item > click Junk Mail.
   
   
2. Click Junk Sender or click Block Sender.
   
   
3. Select Junk Any E-Mail From This Internet Domain or Block Any E-Mail From This Internet Domain.
   
   If you select Junk, the Internet domain is added to the Junk List. All future e-mail items from this Internet domain will be delivered to the Junk Mail folder. You can specify that the items in this folder be automatically deleted after <n> days. This folder is not created in the folder list unless a Junk Mail option is enabled or an address or Internet domain is added to the Junk List (which enables the Junk List option).
   
   If you select Block, the Internet domain is added to the Block List. All future e-mail items from this Internet domain will not be delivered to your Mailbox if you leave the 'Move Item to Trash' checked. Be careful which domains you add to your list. If you have a large number of e-mail addresses you receive mail from at a particular domain it would be easier to just add the one address instead of blocking them all.
   
   You cannot use wildcard characters such as * or ? in an Internet domain name.  However, an Internet domain (i.e. *.idomain.com) will affect all e-mail from idomain.com and any subdomains which prefix this Internet domain.  For example, offers.idomain.com or members.idomain.com would be affected; a domain of abcidomain.com will not be affected.
   
   
4. If the Junk List or Block List is not enabled, select Enable Junk List or Enable Block List.
   
   At any time, you can click Tools > Junk Mail Handling > Junk List or Block List > New to add an Internet domain.

JUNK E-MAIL FROM USERS NOT IN A PERSONAL ADDRESS BOOK

1. Click Tools > Junk Mail Handling.
   
   
2. Select Enable Junk Mail Using Personal Address Books.
   
   
3. Click OK.

All future items from e-mail addresses not in your Frequent Contacts address book and other personal address books will be delivered to the Junk Mail folder.  You can specify that the items in this folder be deleted after <n> days.

 

MODIFY JUNK MAIL HANDLING LISTS AND SETTINGS

1. Click Tools > Junk Mail Handling.
   
   
2. On the Settings tab, modify any settings.  To get more information about any option click ? in the upper right corner then click an option.  When finished reading about the option, click anywhere in the settings and the pop-up box will disappear.
   
   
3. Click the tab of the list you want to modify.
   
   
4. To add an e-mail address or Internet domain to a list, click New > type the e-mail address or Internet domain > click OK.
   
   An address or Internet domain can be in upper, lower, or mixed case. For example, amy@idomain.com and AMY@IDOMAIN.COM are both the same.
   
   You cannot use wildcard characters such as * or ? in an Internet domain name. However, an Internet domain (i.e. *.idomain.com) will affect all e-mail from idomain.com and any subdomains which prefix this Internet domain.  For example, offers.idomain.com or members.idomain.com would be affected; a domain of abcidomain.com will not be affected because there is no dot between the abc and idomain so that would make it a completely different domain.  To Change an e-mail address or Internet domain, click the address or internet domain > click Edit > make changes > click OK.
   
   
5. To remove an e-mail address or Internet domain from a list, click the address or Internet domain > click Remove.
   
   
6. Click OK.

PREVENT E-MAIL FROM A USER OR INTERNET DOMAIN FROM BEING BLOCKED OR JUNKED

1. Click Tools > Junk Mail Handling.
   
   
2. Click the Trust List tab.
   
   
3. Click New > type an e-mail address or Internet domain > click OK.
   
   An address or Internet domain can be in upper, lower or mixed case. For example, amy@idomain.com and AMY@IDOMAIN.COM are both the same.
   
   You cannot use wildcard characters such as * or ? in an Internet domain name.  However, an Internet domain (i.e. *.idomain.com) will affect all e-mail from idomain.com and any subdomains which prefix this Internet domain.  For example, offers.idomain.com or members.idomain.com would be affected; a domain of abcidomain.com will not be affected.
   
   
4. Click OK.
   
   All future items from this e-mail address or Internet domain will not be blocked or delivered to the Junk Mail folder, no matter what is specified in the Block List and Junk List.

AUTOMATICALLY DELETE ITEMS FROM THE JUNK MAIL FOLDER

1. Click Tools > Junk Mail Handling.
   
   
2. Click Automatically Delete Items _ Days After Deliver (Move to Trash).
   
   Specify how long you want items retained in the Junk Mail folder.
   
   
3. Click OK.
   
   All items from e-mail addresses and Internet domains in the Junk List are delivered to the Junk Mail folder.
   
   To manually delete items from the Junk Mail folder, right click the Junk Mail folder > click Empty Junk Mail Folder > Yes.

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